Transform Your Team. Elevate Your Patients. Grow Your Practice.
Learning & Development for dental practices, aesthetic clinics, and medical practices who want to excel in patient communication, team performance, and customer service excellence.
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When Your Team Excels, Everyone Wins
Great patient experiences don't happen by accident. They are the result of skilled, confident teams who know how to communicate, educate, and connect.
That's where we come in.
Your Patient Partner specialises in training that creates what we call triple impact - programs designed to serve three critical outcomes simultaneously:
Your Patient
Exceptional experiences, clear understanding, confident decisions
Your People
Capable, confident team members who thrive in their roles
Your Practice
Operational effectiveness, natural growth, sustainable success
Most training focuses on just one outcome. We believe truly transformational learning must serve all three.
What We Do
We provide learning and development programs specialising in:
The Finishing School for High-Performing Teams: Our signature consultation design program transforms how your team connects with patients - through understanding your people, optimising every patient touchpoint, and designing service experiences that drive business growth.
Online Courses: Comprehensive self-paced learning for individuals and teams, with practical frameworks you can implement immediately.
Workshops: Interactive training delivered at your practice, tailored to your specific needs - delivered as standalone sessions or integrated into broader development programs.
Coaching: One-to-one support for practice owners, managers, and clinical leaders facing the unique challenges of managing patients and healthcare leadership.
Why We're Different
The Your Patient Partner Approach
We Understand Your World
With hands-on clinical experience, we know the reality of busy appointment books, complex treatments, and operational pressures. Our training isn't theoretical - it's designed for real healthcare environments.
We Use Behavioural Insights
As Insights Discovery accredited practitioners, we understand that people are different. Our training is tailored to how different team members learn, communicate, and connect with patients.
We Focus on Implementation
Beautiful training manuals that sit on shelves don't transform practices. We create practical frameworks your team can use immediately, with ongoing support and online course access to ensure lasting change.
We Measure What Matters
Soft skills drive hard results. From patient acceptance rates and team confidence scores to operational efficiency and practice growth - we help you track the impact.
Who we work with
Practices Who Are Ready To Excel
We partner with forward-thinking dental practices, aesthetic clinics, and medical practices that recognise that investing in their people is investing in their patients and their business.
You might be ready for us if:
- Your clinical skills are excellent, but patient acceptance isn't where it should be
- Your team is capable, but communication consistency varies
- You're growing, and need your team's skills to grow with you
- You know customer service matters, but aren't sure how to elevate it
- You want training that delivers measurable results, not just a nice day out
- You're committed to creating a culture of excellence
Our clients include:
- Practice owners and managers
- Clinical teams (dentists, therapists, hygienists, nurses)
- Treatment coordinators and patient advisors
- Reception and admin teams
- New and established practices
How to Design a Stellar New Patient Consultation
This online course is going to help you design a stellar new patient consultation and thrive with your patients
It is designed primarily for dentists to develop knowledge and skills in clinical and business operations, and also leans into the treatment coordinator role.
The course has been designed as a practice development tool and, as such, provides you with operational insights, team optimisation, and leans into the business KPI's related to treatment acceptance.
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Meet Flora
Founder & Lead Trainer
Flora is a specialist in patient education and communication training, with a passion for helping clinical teams connect with their patients in meaningful ways.
As an Insights Discovery accredited practitioner, Flora brings a behaviourally-informed approach to learning and development. She understands that effective communication starts with understanding how different people think, process information, and make decisions.
With hands-on clinical experience (including as a dental hygienist) and years of training teams across dental, aesthetic, and medical practices, Flora bridges the gap between clinical excellence and patient connection. She translates complex communication principles into practical frameworks that teams can implement immediately.
Flora's philosophy is simple: When teams communicate with clarity, confidence, and care, everyone wins.
The Triple Impact Promise
Training That Serves Everyone
When you work with Your Patient Partner, you're not just getting training - you're investing in transformation that touches every part of your practice.
For Your Patients:
Clearer understanding, better experiences, more confident decisions, stronger trust in your team
For Your People:
Enhanced skills, greater confidence, professional development, job satisfaction, and clear frameworks for success
For Your Practice:
Improved patient acceptance, operational effectiveness, team alignment, sustainable growth, and measurable ROI
This is learning and development that works for everyone.
Get In Touch
Everything begins with a conversation
Ready To Transform Your Team?
We'd love to learn about your practice, understand your goals, and explore how we can support your team's development.
Get started:
- Book a discovery call to discuss your needs
- Connect with Flora on LinkedIn
- Explore our programs and courses
- Sign up below for updates and learning insights
