Do you work in an optimised dental operational system where team collaboration is focused on the patient receiving the highest quality comprehensive care?

Too often, the care provided to the patient lacks full collaboration between clinicians, and whilst the patient can still receive good dental care, it can hinder the patient experience and clinical efficiency, creates over-reliance of some clinicians and underutilisation of others and, of course, hinders the overall profitability of the business. 

Thinking about the patient journey, do you resonate with any of these common challenges in your dental practice? 

• A clearly defined periodontal protocol that is known by the whole team
• Dentists' schedules are filled with lots of low production exam appointments
• Hygienists working to short fixed-time appointments
• Dental therapists are mostly utilised for routine hygiene and periodontal care
• The business team don't understand the purpose and priority of treatments
• Practices don't set KPIs to monitor and evaluate the success of the service in terms of care and financial productivity
• Fear that patients may leave if fees are increased
• Hygienist schedules are booked 4-6 months in advance and are therefore unable to accommodate periodontal treatments
• Sometimes, associates do not always refer to the hygienist, which makes dents in the hygienist's schedule and causes lower productive dentists' schedules
• Inconsistencies of care delivered by the clinical team, meaning that the patients receive different levels of care
• Clinician's salaries aren’t considered with overall profitability, resulting in some days that run at a loss to the practice
• Turnover of the clinical team can be challenging
• Many dental practices employ dental therapists who want to use their full scope, but the practice has a higher need for hygiene and periodontal services 
• There can be a lack of confidence between clinical team members 
• Schedules can fall apart at the last minute

This course is going to help each clinician work to an optimum standard of care and work together to deliver it efficiently, effectively and within a sound business model where everyone benefits and where the patient will profit the most!

Course Introduction

This course is going to help you to build a modern optimised hygiene department which will enhance your overall patient care considering both the new and existing patient bases.  You will learn how to enhance your skills and knowledge in providing optimal care during routine dental visits, focusing on better outcomes for patients through effective communication and improved care strategies. It aims to equip you with the necessary tools to create positive patient experiences in routine exams and hygiene appointments whilst accommodating an optimised business model.

We will explore strategies to design an optimised model utilising the dental therapists' and dental hygienists' role in managing the routine exam, delivering care within their scope of practice to enable the dentists to have fuller productive schedules. 

This course is designed primarily for dentists, dental therapists, dental hygienists and practice managers although it is relevant for any team member dedicated to delivering amazing patient experiences.  

Designing your re-care methodically should enable maximum profitability and creates the backbone for many other clinical systems and practice growth. Aside from the business benefits, the gem of this course is that it's your patients that profit the most.

What will I gain from the course?

• A clear business model and framework to build a hygiene department of excellence,  how to manage your re-care appointments for existing patient exams, exploration of the new patient experience within your patient journey a structure your new patient consultation, and all hygienist and therapist appointment structures.
• Be able to set clear objectives for the hygiene department and periodontal programme within that
• Setting up and differentiating between appointments that have different values
• Designing and structuring your oral health protocols and the different clinicians roles within them
• Set adequate fees and learn how to build value into these
• A communication model that will help you to convey the patient's needs in a very simple method and for the patient to take control of the determinants of their oral health
• A communication model for the whole team to be successful in educating about disease, malfunction aqnd treatment solutions
• Be comfortable handling objections both by the clinical and business teams
• Development of how to onboard a new patient into periodontal and prevention services by the DTh or DH 
• Development of a strategy of how you move and support patients through change
• Setting up the schedule to accommodate the clinical needs of the patient, reach clinical efficiency and increase profitability
• Setting up KPIs, and monitoring and evaluating
• A business model that will support your hygiene department and potentially grow and develop the whole practice 
• A workbook that will become your documented system
• Document templates

Bonus Content

To support the launch of this course, you will also gain access to.........

• Action-oriented course workbooks to support you to work through the course material, design your protocols, keep you and your team accountable in developing a collaborative care model
• A guide to develop a champion to support implementation
• Business team guide to managing your patients
• Business team guide to support your scheduling
• Guide to actively retaining your hygiene and re-care patients
• Guide to Running department meetings 
• Templates to enable you to create documents in your practice
• Goal setting template that you can use time and time again as you grow your dental practice.

Meet Your Coach

Flora Couper RDH

Hi, I’m Flora and I live in Scotland with my two children.  I have been working in the dental profession for over 25 years as a dental hygienist and dental business coach. 

In 2003, I started working with a US dental consultancy firm delivering coaching programmes all over the UK and discovered my true passion. 

Over the years, I’ve continually thrown myself into my own continuing development in areas such as NLP, facial aesthetics, service design and marketing. These are all facets that I've woven into my coaching programmes today.  I am also an Insights Accredited Practitioner which is a psychometric profiling system designed for teams to support self-awareness, understanding of others, team effectiveness, leadership and influence & selling.