How to Design YOUR New Patient Experience
Success for You - Patient Success - Successful Brand Reputation
This programme is ideal for:
- Business owners of dental, aesthetic or private medical clinics
- Clinicians working as associates or independently
As an introductory offer, enter NEWPATIENT25 in the coupon code to receive 50% discount. Valid until 15th January 2025
Do you lack confidence in communicating with your patients?
Do you attend course after course but your patients aren't opting for your new services?
Are you confident in your clinical skills but require better communication skills?
Do you struggle to support your patients with larger treatment plans?
Are you comfortable with your clinical presentation but your team aren't aligned?
This 8 week live online programme is designed for clinicians and will help you to develop trust with your patients, learn effective communication skills, and have awareness of the infra-structure and role of the team required to deliver an amazing new patient experience.
It may be that you want to build confidence, you may want to only make subtle improvements, you may want all your clinicians to deliver a similar experience and want to create alignment, or you may seeking a completely new direction in how you deliver this.
Whatever your goal is, this programme delivers an array of subjects all created to help you to design your patient experience.
Within the landscape of dentistry, healthcare and aesthetic services, your objective is to create patient success stories.
Happy patients receiving their desired outcomes of their treatment fulfils you professionally (it's why you do what you do), it supports the reputation of your brand which encourages more 'good' new patients to seek you out and of course your patients become your ambassadors.
To master delivering a stellar new patient consultation, you need to connect with them to develop trust, you need to listen to their concerns and desires carefully so that you can educate and support them to make a fully informed decision around your recommendations.
The most successful clinicians are excellent and skilled at their clinical work, are great communicators, and work within a highly functional team and operational systems.
When one of these areas is out of sync, it can create stress and discomfort in some situations and disharmony across the board.
This programme aims to cover the bases required to design an amazing new patient experience from the perspective of the clinician. It will also help you to develop a roadmap for any change work that you may identify outwith the programme!
I am Ready To Design my New Patient Experience
Suitable for:
- Dentists
- Doctors
- Dental Therapists & Hygienists
- Aesthetic Nurses
- Other Medical Practitioners
NICE TO MEET YOU
I'm Flora Couper
Why work with me?
Having worked in team development since 2005, mostly in dental, medical and aesthetic clinics, all my work has involved helping teams integrate and build strong communication skills.
My work in service design and as a NLP coach has been woven into my coaching and training programmes and I also rely on 'Insights' as a tool to support rapid learning in building confidence, resilience and awareness.
My clinical background is a dental hygienist, working within a private interdisciplinary dental practice and also an aesthetic clinic. I have walked in your shoes and bring a breadth of tools and experience to my clients.
I am a huge believer in forever learning and I love helping others to align, evolve and thrive.
What's Included in the 8 Week Programme?
Step 1 Create your Vision and Positioning Statements
- The future version of your new patient consultation
- Positioning statements to communicate your value
This is the framework to base your communication, new value and is vital to connect with your patient.
Step 2 Develop Function, Health and Form Goal Statements
- Within your clinical practice, you will define optimum health benchmarks
- You will also identify risk factors and risk profiles
This is powerful to support you to develop robust protocols and supports your patients to make informed decisions.
Step 3 Developing your Clinical Protocols
- Robust protocols provide good decision making
- Documenting these ensures consistency among clinicians
Protocols should connect prevention, intervention and treatments to provides clear pathways to the wider team.
Step 4 Co-diagnosis
Co-diagnosis is involving your patient in data gathering and diagnosing.
- Supports highly engaged patients
- Enables and supports simple conversations about treatment needs
This is the 'magic' piece to comfortably, confidently and ethically begin the process of presenting treatment plans.
Step 5 A Team Approach
A team approach always works best for you, for your patient and for your operations
- Clinical collaboration and how to share the care
- Connection with the business team to form the overall experience
It is critical that each team member interacts with the patient in alignment with your treatment plan.
Step 6 Building Trust
Building trust is key to your patients accepting your treatment plans
- Rapport building
- Communication techniques
Communication is a skill and art combined and a clinician with great communication skills is able to best utilise their clinical skills.
Step 7 Treatment Presentation
A simple and yet robust process to successfully present your treatment to your patients
- Preparing your Presentation
- Presenting treatment to your patients
Develop a streamlined process to present short and long term treatments and financial presentations.
Step 8 Monitoring and Measuring your Success
You can only measure success if you monitor your progress and your results.
- Develop KPI's
- Evaluate and measure your results
Create meaningful KPIs and to identify successes blind spots so that you can continually evolve.