How to Design YOUR New Patient Experience
Success for You - Patient Success - Successful Brand Reputation
This programme is ideal for you if you are a dentist or medical aesthetic practitioner wanting to improve the outcomes of your consultations, and your patient experience and develop a process to ensure high value and consistency.
Do you lack confidence in communicating with your patients?
Do you attend course after course but your patients aren't opting for your new services?
Are you confident in your clinical skills but require better communication skills?
Do you struggle to support your patients with larger treatment plans?
Are you comfortable with your clinical presentation but your team aren't aligned?
This online programme is designed for clinicians and will help you to develop trusting relationships with your patients, learn effective communication skills, and have awareness of the infrastructure and role of the team that is required to deliver an amazing new patient experience.
It may be that you want to build confidence, you may want to only make subtle improvements, you may want all your clinicians to deliver a similar experience and want to create alignment, or you may seek a completely new direction in how you deliver this.
Whatever your goal is, this programme delivers an array of subjects all created to help you to design your patient experience.
Within the landscape of dentistry, healthcare and aesthetic services, your objective is to create patient success stories.
Happy patients receiving their desired outcomes of their treatment fulfils you professionally (it's why you do what you do), it supports the reputation of your brand which encourages more 'good' new patients to seek you out and of course your patients become your ambassadors.
To master delivering a stellar new patient consultation, you need to connect with them to develop trust, you need to listen to their concerns and desires carefully so that you can educate and support them to make a fully informed decision around your recommendations.
The most successful clinicians are excellent and skilled at their clinical work, are great communicators, and work within a highly functional team and operational systems.
When one of these areas is out of sync, it can create stress and discomfort in some situations and disharmony across the board.
This programme aims to cover the bases required to design an amazing new patient experience from the perspective of the clinician. It will also help you to develop a roadmap for any change work that you may identify outwith the programme!
I am Ready To Design my New Patient Experience
Suitable for:
- Dentists
- Doctors
- Dental Therapists & Hygienists
- Aesthetic Nurses
- Other Medical Practitioners
NICE TO MEET YOU
I'm Flora Couper
Why work with me?
Having worked in team development since 2005, mostly in dental, medical and aesthetic clinics, all my work has involved helping teams integrate and build strong communication skills.
My work in service design and as a NLP coach has been woven into my coaching and training programmes and I also rely on 'Insights' as a tool to support rapid learning in building confidence, resilience and awareness.
My clinical background is a dental hygienist, working within a private interdisciplinary dental practice and also an aesthetic clinic. I have walked in your shoes and bring a breadth of tools and experience to my clients.
I am a huge believer in forever learning and I love helping others to align, evolve and thrive.
